iFit Status

All Systems Operational

API Operational

Website Operational

Shop Operational

Blog Operational

Database Operational

Third Party Operational

PagerDuty Notification Delivery Operational

AWS cloudFront Operational

AWS ec2-us-east-1 Operational

AWS sqs-us-east-1 Operational

Atlassian Bamboo Cloud Operational

Travis CI Linux Builds (container-based) Operational

Shopify Checkout Operational

Shopify Third party services Operational

Shopify API & Mobile Operational

Shopify Support Operational

Stripe API Operational

Stripe Webhooks Operational

Stripe Site Operational

Stripe JS Operational

Slack Operational

Stripe Emails Operational

Stripe Checkout.js Operational

Shopify Storefront Operational

LaunchDarkly API Operational

LaunchDarkly Feature flag CDN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Public API Availability

Fetching

API Response Time

Fetching

Website Availability

Fetching

Blog Availability

Fetching

Shop Availability

Fetching

Public API Apdex

Fetching

Past Incidents

Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

Workout VOD Timeouts

Resolved - This issue has been resolved.
Mar 25, 20:54 MDT

Monitoring - Our video hosting service reports that the API issues have been mitigated. We are currently monitoring this issue.
Mar 25, 19:37 MDT

Update - Users are continuing to see intermittent failures when starting video workouts due to a third-party video API disruption. We do not expect issues starting map or manual workouts at this time. We are closely monitoring this issue.
Mar 25, 18:02 MDT

Identified - We are currently seeing timeouts and API errors from one of our third-party video hosting services. Users are seeing intermittent errors when starting in-app video workouts. We appreciate your patience and will provide more information as soon as possible.
Mar 25, 17:14 MDT

Mar 24, 2020

No incidents reported.

Mar 23, 2020

API latency

Resolved - In the short term, we have made of configuration changes to our autoscaling group so that this issue will not occur again. We are working on a longer-term solution that will involve improved caching to reduce the load on our servers.
Mar 23, 14:36 MDT

Monitoring - We have identified the cause of the high latency on our API. A default configuration in the autoscaling group caused the number of available instances to decrease and lead to high latency and load on the remaining instances. The issue has self-corrected and we are exploring options to mitigate risk of this re-occurring in the future.
Mar 23, 14:05 MDT

Update - We are investigating high latency that is effecting our API.
Mar 23, 12:19 MDT

Investigating - We are currently investigating this issue.
Mar 23, 12:18 MDT

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.