We have implemented a solution and the affected APIs are now healthy. As part of this solution we have temporarily disabled the account switching feature. This incident has been resolved.
Posted Apr 02, 2021 - 03:31 MDT
Identified
We are continuing to work on a solution. At this time latency has returned to normal on most routes.
Posted Apr 02, 2021 - 02:59 MDT
Update
We have identified a specific API route that is the source of a large amount of load. We are currently working on a solution.
Posted Apr 02, 2021 - 02:30 MDT
Investigating
We are currently investigating an issue that is causing an increase in latency across one of our APIs. App users are seeing higher than average response times.